Everything, in one loop
Six tightly-connected pillars. Each is good on its own; together they close the loop from a customer's first message to the email telling them it shipped.
Feedback boards
Capture and rank what customers actually want.
Pillar 1 of 6- Public or private boards, custom fields, threaded comments
- One vote per person, deduped; merge duplicates and votes roll up
- Official replies, pinning, status workflow, anti-bias options
Roadmap
A living view of what's planned, building, and shipped.
Pillar 2 of 6- Columns driven by your own configurable statuses
- Vote and comment straight from the roadmap
- Status changes notify the people who asked
Changelog
Announce what shipped — and close the loop.
Pillar 3 of 6- Draft, schedule, and publish releases
- Link entries to feedback so upvoters hear 'the thing you asked for shipped'
- Public feed, email broadcast, and webhook fan-out
Help centre
Self-serve answers with real search.
Pillar 4 of 6- Collections and articles, branded on your domain
- Postgres full-text search; no-result queries logged as content gaps
- View counts to see what's actually read
Surveys
NPS, CSAT, and custom — turned into action.
Pillar 5 of 6- NPS / CSAT / multi-question with one response per person
- Aggregate scores, trends, and a detractor list
- Spin a survey response straight into a feedback post
Support inbox
Email tickets that connect to the rest.
Pillar 6 of 6- Conversations, internal notes, assignment, tags
- Replies thread back automatically over email
- One click turns a ticket into a linked feature request
And the developer surface to wire it in
An iframe widget with JWT SSO, a per-tenant REST API, signed webhooks for every event, and an MCP server so your AI tooling can read boards and update statuses directly.